Warranty Policy

All products purchased from kiddirooms.shop are covered under warranty, subject to the exclusions outlined below. Generally speaking, this protects against product failures and manufacturing defects, including poor workmanship. 

We work closely alongside our suppliers and honour the manufacturer's warranty, where applicable, which is typically valid for one year from the date of purchase. Some manufacturers do offer longer warranty periods; however, this depends on the brand and product. 

If a product develops a fault, please contact our customer support specialists as soon as possible. As soon as we receive your claim, we will review the details and advise on the next steps. We strongly advise that you do not use a product if you suspect there is a fault, no matter how minor the issue, to avoid any possible harm.

If the issue can be resolved without returning the item, we will contact you to let you know your options.

If an inspection is required, we will ask you to return the item and, in certain circumstances, we may send it onto the manufacturer to confirm the fault. A free of charge returns service will be offered, where possible, or alternatively reasonable standard return postage fees will be refunded.

If a fault is deemed warrantable, you will be offered, you may be offered:

·         the faulty part replacement

·         a replacement for the same item or an alternative of equal or greater value* (depending on stock availability, colour may vary)

·         if we are unable to provide any of the above solutions, you will be offered a refund 

*Repaired/replacement items will be posted to the original delivery address, unless otherwise specified, and will be covered by a period equal to the remaining warranty period of the original part.

Warranty claims are reviewed on a case-by-case basis and procedures can vary depending on the brand, product, and issue. We will keep you updated at each stage of the claims process, and we will make every effort to offer a resolution as quickly as possible.

 

Once a claim has been submitted, our Warranty Team will review the details and advise on the next steps.  Generally speaking, you should receive an update within 48 working hours, however this may take slightly longer during busier periods. 

If your claim is accepted and the issue can be resolved without returning the item, we will contact you to let you know your options.

If an inspection is required, we will contact you to arrange a return. We kindly ask that returned items are cleaned and securely packaged in a sealed box, to ensure the contents are protected during return transit. Any items returned in an unreasonable condition may be refused. 

Upon delivery to our warehouse, the item will be passed over to our Warranty Team for an inspection, which we will aim to complete within 30 days. Once complete, we will let you know the next steps. In certain circumstances, we may decide to send the item onto the manufacturer to confirm the fault, which may take up to 30 days, depending on the manufacturer and the extent of the issue.

Warranty claims are reviewed on a case-by-case basis and procedures can vary depending on the brand, product, and issue. We will keep you updated at each stage of the claims process, and we will make every effort to offer a resolution as quickly as possible.

 

Warranty Exclusions

There are some exclusions to our Warranty Policy, as detailed below:

·  Warranty is non transferrable and applies to the original purchaser only. Proof of purchase may be required.

·  kiddirooms.shop does not warrant against failure or damage due to misuse such as, but not limited to, incorrect installation, poor maintenance, abuse or neglect, using the product for something other than its intended purpose, alteration of the product unless expressly permitted in writing by Kiddirooms.shop .

·  Kiddirooms.shop  does not warrant against corrosion and/or deterioration caused by material fatigue defined as the natural breakdown of materials that occurs after extended use.

·  Kiddirooms.shop  does not warrant against general wear and tear from use of apparel, components, accessories or consumable items.

·  Products returned in an unclean or otherwise unsatisfactory condition may be refused and returned.

·  Products which have been damaged in return transit due to insufficient packaging may be refused.